MBL, LLC dba Serendipity Design VA

Effective Date: February 23, 2026

Last Updated: February 23, 2026

 

MBL, LLC dba Serendipity Design VA ("we," "us," or "our") operates the website www.serendipitydesignva.com (the "Site"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us through it.

 

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site.

 

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our contact form, sign up for our mailing list, or otherwise communicate with us. The types of information we may collect include:

 

•  Your name

•  Email address

•  Phone number (if provided)

•  Any other information you choose to include in your message

 

Automatically Collected Information: When you visit our Site, certain information may be collected automatically, including your IP address, browser type, operating system, referring URLs, and pages visited. We currently use Wix built-in analytics and plan to implement Google Analytics in the future. When Google Analytics is activated, this policy will be updated accordingly.

 

Cookies: Our Site uses cookies and similar tracking technologies. Wix, our website platform, may set cookies necessary for the operation of the Site. You may set your browser to refuse cookies, though some features of the Site may not function properly as a result.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

 

•  To respond to your inquiries and contact form submissions

•  To send you marketing communications and newsletters, if you have opted in

•  To improve and optimize our Site and user experience

•  To analyze website traffic and usage trends

•  To comply with applicable legal obligations

•  To protect our legal rights and interests

 

3. How We Share Your Information

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

 

•  Service Providers: We may share your information with trusted third-party vendors who assist us in operating our Site or conducting our business (such as email marketing platforms). These vendors are contractually obligated to keep your information confidential and use it only to provide services on our behalf.

•  Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities.

•  Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

 

4. Email Marketing and Mailing List

If you choose to subscribe to our mailing list, we will use your email address to send you newsletters, updates, and promotional content related to Serendipity Design VA. You may unsubscribe at any time by clicking the unsubscribe link included in every email or by contacting us directly. We will process your opt-out request promptly.

 

We plan to use a third-party email marketing platform to manage our mailing list. When that platform is selected, we will update this policy to identify the provider and describe how your data is handled within that platform.

 

5. Third-Party Links

Our Site may contain links to third-party websites, including our social media profiles on LinkedIn and Instagram. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for a reasonable period to manage ongoing correspondence. Mailing list data is retained until you unsubscribe.

 

7. Your Privacy Rights

Depending on where you reside, you may have certain rights regarding your personal information. We honor these rights for all users regardless of location.

 

Virginia Residents (VCDPA): Under the Virginia Consumer Data Protection Act, Virginia residents may have the right to:

 

•  Know what personal data we have collected about you

•  Access and obtain a copy of your personal data

•  Correct inaccuracies in your personal data

•  Delete your personal data

•  Opt out of the processing of personal data for targeted advertising or sale (note: we do not sell personal data)

•  Appeal our decision if we decline to act on your request

 

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

 

All Users: Regardless of your location, you may contact us at any time to request access to, correction of, or deletion of your personal information.

 

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to verified requests within 45 days, with a possible extension of an additional 45 days when reasonably necessary.

 

8. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will promptly delete that information. If you believe we have collected information from a child under 13, please contact us immediately.

 

9. Security of Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Our Site is hosted on the Wix platform, which maintains its own security protocols. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

 

Laura Neuman

MBL, LLC dba Serendipity Design VA

Email: lneuman@serendipitydesignva.com

Phone: 703-608-5095

Website: www.serendipitydesignva.com

 

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make updates, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

 

Note: This privacy policy is intended as a good-faith effort to comply with applicable privacy laws including the Virginia Consumer Data Protection Act (VCDPA). As your business grows and data practices evolve, we recommend reviewing this policy with a qualified attorney.